Ricevi notizie via email
Eventi
Eni-Consumer Associations: start of the experimental online joint reconciliation procedure | 
|
Data pubblicazione: 2008-10-07
The Protocol signed marks the start of the one-year experimental period of joint reconciliation, among residential gas users in the Veneto Region. Online joint Reconciliation is a simple, effective tool for the amicable, voluntary settlement of disputes, free of charge. It will be operational from January 2009 and available for users through the Consumer Associations by compiling an online form.
Eni Chief Executive Officer Paolo Scaroni and the Representatives of the Consumer Associations belonging to Italy's national Consumers and Users Council (Consiglio Nazionale Consumatori Utenti, CNCU) today signed an online Reconciliation Protocol. The Protocol marks the start of the one-year experimental period of joint reconciliation, among residential gas users in the Veneto Region. The introduction of the Reconciliation procedure throughout the rest of Italy will be possible on completion of the test period.
The Eni – Consumer Associations Reconciliation procedure will be operational from January 2009 and may be invoked after the presentation of a written complaint; it will be available for users through the Consumer Associations by compiling an online form.
The Reconciliation procedure will be used to resolve customer requests for a breakdown of their consumption for disputed bills, following the total or partial block of their meter or for illegible meters. The procedure will also cover instalment payment requests for unusual bills compared with the average amounts charged to the client in the previous two years, following recoveries for rate adjustments in excess of the amounts approved by the Electricity and Gas Authority, AEEG. Additionally, the procedure will be used to handle questions relating to supply interruptions due to non-payment of bills.
Online joint Reconciliation is a simple, effective tool for the amicable, voluntary settlement of disputes, free of charge. The start of the experimental phase is in line with the decisions of the AEEG and with European regulations and, at a time of great change in the energy industry, represents a concrete response by Eni to the needs of Consumers and Users.