ADOC - Italian Consumers' Defence and Guidance Association

Adoc is the national association for consumers' defence and guidance. We are specialised in supporting consumers in pursuing the respect of their rights as savers, users, taxpayers, and as the main stakeholders in healthcare system. Founded in 1988, it has now 65.000 members. Adoc now covers all the Italian regions and every province. Thanks to the volunteers and the experts that support our activity, we are able to give information, guidance and legal support and assistance to all the aspects connected to consumers'defence. We are also specialised in pursuing alternative legal solutions in controversies through arbitration and extra-judicial procedures based on national agreements with companies representatives and associations.

In each Adoc centre Adoc lawyers give their assistance to consumers. Adoc is among the founders of Consumers' Forum, the European Association of Consumers (AEC). It is member of the National Council of Consumers and Users (CNCU), of the National Council of Broadcasts' spectators.

The president of Adoc is also member of the special commission of the National Statistics Institute (Istat), responsible of the reform of the consumer basket according which it is determined the official inflation rate.

Adoc has managed and participated to projects co-funded by the European Commission.

Adoc is the editor of a nation wide distributed magazine and through this site give an up to date daily information, to its members and stakeholders.

Aims and campaigns

Information, guidance and assistance to consumers
Campaign for traceability of food
Campaign for a fair human nutrition
Fighting against micro-criminality
Control on fare and prices and promotion of a reform of the price-cap system
Campaigns for a real and comprehensive protection of private information
Fighting against trusts and market abuses
Campaigns against obligatory fees in Telecom and broadcasting sectors
Campaigns for the liberalisation of markets especially in public utilities and services
Legal assistance to e-commerce purchasers
Sevice Charters' and quality standards monitoring reports about legal responsabilities of the public services suppliers
Campaigns for childhood protection in broadcasts and as advertisments' targets
Actions to limit and abolish vexatory and abusive conditions and clauses in contracts
Monitoring of advertising campaigns and reporting before the court and national authorities of mis-leading messages
Abolition of Vat application on inland obligatory payments on electricity, gas and gasoline bills and prices
Alternative solutions to contractual controversies in banking, assurances, post, transports, public utilities sectors
Campaigns for the introduction of the "class actions" bill in Italy
Campaigns for a fair and transparent information in baniking and assurances sectors
Contemporary art exhibitions and performances to back solidarity